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Cleaning Carpet Consumer Guide

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This section is a consumer information guide to selecting the best carpet cleaning company for you. You will be able to avoid the scams and learn the 5 simple questions to ask your carpet cleaner before buying thier services.
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Avoid Scam and Rip-Off #1: Many companies offer exceptionally low prices over the phone and then turn up and say things like "this carpet is a special type" or "this room is bigger than standard" or "this stain requires special chemicals". These are excuses to raise the price and anyone who operates like this should be avoided. Demand a written quotation before they commence any work.

Avoid Scam and Rip-Off #2: Unfortunately some companies offer exceptionally low prices and don't spend the time or effort in actually cleaning the carpet. In the world of "you get what you pay for" if you buy cheap, expect low quality services. Professional companies will charge reasonable rates that reflect the efforts they put into cleaning your items. If you get your 3 piece suite cleaned for £20, don't expect them to spend the 3+ hours required to thoroughly and professionally clean them.
   
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In order to establish the integrity of your chosen carpet cleaning company, ask them questions. Any professional company would be happy to chat to you regarding their services.

5 Simple Questions to ask:

  1. Are they a member of any trade associations? If so do they have proof?
  2. Are their operators professionally trained?
  3. Do they offer a 100% money back guarantee? (professional companies always offer this)
  4. Do they have any records of comments from previous clients? (most companies keep these)
  5. Are they fully insured?

If the carpet cleaning company cant satisfactorily answer any of these questions, they should be avoided. There will be many other companies in your area who can answer yes to all of the above. Dont risk it for the sake of a few pounds.

   
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